Updated Date: 8th of July, 2025
This privacy statement explains how P.D. PLAYGENES INTERNATIONAL LIMITED (PLAYGENES, “COMPANY” and, or, "us" and, or, "we" and, or, “ours”) collects, uses and discloses your information. The Privacy Statement applies to all services and products, except for products / services that have a separate privacy statement. Where applicable, you agree to use your information as described in this Privacy Statement each time you use our products or services, so we encourage you to read the entire document and contact us if you have any questions. The contact details are listed at the bottom of the page. This online privacy policy applies only to information collected through our website and not to information collected offline.
The information we collect depends on what Services you use and how you use them. Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information associated with information that can be used for your direct or indirect recognition. Personal information does not include information that has been irrevocably anonymized or aggregated so that we no longer allow us, either in conjunction with other information or otherwise, to recognize you.
We collect information that you give us directly, such as when you create an Account, set up security questions, make purchases, or contact for Help in our website. When you use our social media and or social features, any text, audio, visual, and/or other electronic communications information that you disclose may be read, copied, collected, or used by other players or other persons that have access in the social media and or social features, and may become publicly available and/or may be processed by third parties for the purposes described in the section below. Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information associated with information that can be used for your direct or indirect recognition. Personal information does not include information that has been irrevocably anonymized or aggregated so that we no longer allow us, either in conjunction with other information or otherwise, to recognize you. Below is a description of the types of personal information we collect and how we can use them.
Depending on the products and services you use, we collect different types of personal information from or for you. PLAYGENES collects your personal information to us only to the extent necessary for the fulfillment of a specific purpose related to the fulfillment of our duties
We collect the personal information you provide - such as your name, username or email address as well as any other information associated with your email.
We collect Personal Data when you use our products and services, create an account, contact us, participate in an online survey, apply for employment, interact with us in personal events or interact with other users of the site.
About using our services and products: When you visit sites or the cloud environment, we may collect information about the type of device you are using, the unique device ID, the IP address of your device, your operating system and location information from or about computers, phones, or other devices you use, usage information, diagnostic information, browsing information, session summary information.
We can gather some of this information automatically. Where available, our services can use GPS, IP address and other technologies to determine the approximate location of the device so that we can improve our products and services.
We collect information that you provide us, such as:
When you play our online games, your in-game profile information, gameplay, and statistics are collected and some may be visible in-game, as well as visible to players outside the game.
We may collect other information automatically when you use our Services, such as:
If you play or purchase our games on your mobile device or tablet, we receive information about you from the app stores and other mobile platform providers. We may receive information about you from third parties, such as Google, Samsung playstore, mobile platforms, social gaming platforms, or third-party authenticators that you use to sign in to our Services. This information may include your username or device ID and the fact that you made a purchase, as applicable, but does not include any financial information. Some of our mobile platforms may send information to us that you authorize them to provide. Our mobile games also may request additional personal information from you, such as push notification tokens or contact list, however, we will collect this information only if you provide us with permission. We may receive information from other third parties, like Meta or Apple Game Center, when you use these services with our games. We may also receive information about you when other players choose to share their contact lists with us or from publicly-available websites. In general, we use personal information to provide, improve and develop our products and services, communicate with you, and offer you targeted advertising, updates and services.
Playgenes collects, processes and determines how your personal information is processed as a data controller for the following purposes: we use personal information to help us deliver, improve and develop our products, services and advertising. This includes the use of personal information for purposes such as data analysis, research and audits. This processing is based on our legitimate interest in offering you products and services.
We take reasonable steps to ensure that your personal information is accurate, complete up to date. Depending on where you live, you may have the rights described below.
You have the right to access, correct or delete the personal information we collect. You are also entitled to oppose or restrict at any time further processing of your personal information. You have the right to receive your personal information in a structured and standardized form. You can file a complaint with the relevant data protection authority regarding the processing of your personal information.
To protect the privacy and security of your personal information, we may request information from you in order to allow us to confirm your identity and the right to access this information, as well as to search for and provide you with the personal information we hold. There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all personal information we hold.
You can contact us to exercise your rights. We will respond to your request within a reasonable time and in any event in less than 30 days.
Please contact us to close your account in relation to the following uses of your personal information:
If you close your account, we have no obligation to keep your information and we may delete any or all of your information without liability. However, we may retain information relating to you if we believe that you may need to avoid fraud or future abuse, as required by law or for legitimate purposes such as non-personal information analysis, account recovery, file review, or the enforcement of our rights and obligations under our agreements.
PLAYGENES has the right to delete personal data and / or account if it determines that the user is using more than one account. PLAYGENES has the right to delete a user account if it considers that its legitimate interests are threatened or the legitimate interests of other users are threatened.
We may periodically change this Privacy Statement to keep up with new technologies, industry practices, and regulatory requirements, amongst other reasons. We expect these changes to be minimal. Any non-substantial changes will be effective immediately after publishing an updated privacy statement. However, there may be cases where changes to the Privacy Statement may be more important. In such cases, we will provide you with either a notice of such changes before they come into force or by direct notice sending. The continued use of our products and services after the date of entry into force of the Privacy Statement implies that you accept the revised Privacy Statement. If you do not agree with the revised Privacy Statement, avoid using our products or services and Contact us to close any account you may have created. We keep your personal data for as long as necessary to ensure security of visitors to our premises and as soon as it is no longer necessary, we delete it. If you close your account, we have no obligation to keep your information and we may delete any or all of your information without liability. However, we may retain information relating to you if we believe that you may need to avoid fraud or future abuse, as required by law or for legitimate purposes such as non-personal information analysis, account recovery, file review, or the enforcement of our rights and obligations under our agreements. COMPANY has the right to delete personal data and / or account if it determines that the user is using more than one account. COMPANY has the right to delete a user account if it considers that its legitimate interests are threatened or the legitimate interests of other users are threatened. You are entitled to request that your personal data is amended, corrected or deleted from our systems by writing us at support@playgenes.com or via or online support form at https://playgenes.com/. You can also restrict or object to the processing of your data.
By accepting this document, and all related policies, including this document, is considered as a written consent from your side, we may use personal information to send you advertising announcements regarding Playgenes products and services. Contact us about your account, transactions, or employment requests and let you know about our policies and terms. We can use your information to process and respond to your requests when you contact us. Also, with your prior written consent, we may share your personal information with partners who may contact you about the products and services you are interested in.
If you do not want to receive emails for marketing purposes, please contact us to opt-out. In general, we use personal information to provide, improve and develop our products and services, communicate with you, and offer you targeted updates and services.
PLAYGENES collects, processes and determines how your personal information is processed as a data controller for the following purposes:
Our games and services may require to register a user and or create an account, in order to play or access certain features, including online ones. The minimum age to register for a PLAYGENES Account varies depending on where you live. We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from, or about a child under the age of 13, please contact us. We are in compliance with the requirements of Local legislation and COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. THIS APPLY IF YOU COLLECT AGE DATA TO CONFIRM AGE. If your child is under 18, you can set parental controls on a mobile platform / device level. You are responsible for your use of game servers and services not owned by PLAYGENES. As a parent / guardian of a child under the age of 18 you are responsible for his / her online content that is viewing and or participate. By accepting our terms and conditions of this document you confirm that you have no objections for the content of the document. You can withdraw your consent at any time by sending an email to support@playgenes.com
If you live in the european economic area (ΕΕΑ), United Kingdom or Switzerland, our services will be provided with reasonable care and skill and no other promises or warranties about our services are made. if you live outside the ΕΕΑ, United Kingdom or Switzerland, our services are licensed and provided "as is." you use them at your own risk to the full extent permitted under applicable law, we provide no express, implied or statutory warranties, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, noninfringement of third-party rights, and warranties arising from a course of dealing, usage or practice. PLAYGENES does not warrant against interference with your enjoyment of the product or our service, that our service will meet your requirements; that operation of our service will be uninterrupted or free from errors, bugs, corruption, loss, interference, hacking or viruses, or that our services will interoperate or be compatible with any other software. PLAYGENES does not warrant or guarantee any third-party product or service offered via any app store, platform or device. We use personal information to help verify user accounts and activity as well as to promote security, such as tracking fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. This processing is based on our legitimate interest in helping to ensure the safety of our products and services. We use specific security software to combat piracy and cheating, and tampering with it can result in losing access to our games.
If you are a resident of the European Economic Area (EEA) or of a jurisdiction where similar legal requirements may apply such as Brazil, Switzerland, and the United Kingdom, we rely on a number of legal bases to process information about you. We will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and/or where we have a legal obligation to process your information. We utilize technical or content protection measures, developed by us or third-party partners, in order to prevent piracy and the unauthorized copying or use of our services. Attempting to disable or tamper the above measures shall terminate this license. Subject to certain conditions set out in the law, we may disclose your information to third parties (such as the European Anti-Fraud Office, the Audit Authorities or the country's law enforcement authorities) if necessary and proportionate for legitimate and specific purposes.
It may be required by law or as a result of legal proceedings, disputes or requests from public or governmental authorities within or outside your country of residence - to disclose personal information. We may also disclose personal information if we find in good faith that disclosure is reasonably necessary to protect our rights and seek remedies available, enforce the terms and conditions, investigate fraud or protect our operations or users. The COMPANY takes reasonable measures to protect personal data from misuse, interference, and unauthorized loss, access, modification or disclosure. We apply customary data protection practices, including by having installed a variety of commercially available software and hardware security tools. However, despite such measures, security breaches may occur, and no data transmitted over the Internet and no database or other depository of information can be totally secure. As a result, despite our efforts to protect personal data we cannot and do not guarantee or warranty its security and we will not be and are not liable for disclosures of your personal data due to errors in transmission, networks that we do not control, or unauthorized acts of third parties. It is important to take precautions to protect against unauthorized access to PLAYGENES products, account credentials, and computers or other devices. When you launch an online game, these technologies may activate using kernel, admin or user privileges, and monitor and collect from your gameplay and device’s RAM or other memory, processes, visuals, communications, and file storage for the purposes of detecting violations including the use of Unauthorized Third-Party Programs. An Unauthorized Third-Party Program is a third-party program or file (such as an "add-on", "mod", "hack", "trainer", or "cheat") that we believe enables or facilitates cheating of any type, allows users to bypass, modify or hack the game interface, environment, protections and/or experience in any way not expressly authorized by PLAYGENES; or intercepts, "mines", or otherwise collects information from or through the game.
If you believe that the security of your account or personal information has been compromised, please contact us immediately. Keep in mind that despite our efforts, no security system is impenetrable. In the event of a breach of security, we will immediately notify you as well as the competent authorities if necessary. We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. We reserve the right to, and may change these Terms of Service from time to time, with or without notifying you. We encourage you, and you are responsible to periodically review our website and the Apps for the latest information on our data privacy practices. Your continued use of the Apps and services after the effective date of an updated version of the privacy policy will indicate your acceptance of the privacy policy as modified. If you do not accept the terms of the privacy policy, we ask that you do not use the Apps and services. Please exit the Apps immediately if you do not agree to the terms of this Privacy Policy.
BY USING THIS WEBSITE AND/OR SERVICES, YOU AGREE THAT YOU CONSENT TO THIS PRIVACY POLICY AND TERMS OF SERVICE AND TO ANY CHANGES HERETO IN THE FUTURE. YOU AGREE THAT PLAYGENES MAY MAKE CHANGES TO THIS PRIVACY POLICY AT ANY TIME WITHOUT ANY GIVEN NOTICE AT ITS DISCRETION.
Some of our Services may give you the option of playing on servers not owned or controlled by us. PLAYGENES does not control those services and is not responsible for your use of the PLAYGENES Service on or through them. These third-party services may subject you to additional or different terms and restrictions. Such Services may include hyperlinks to third-party websites. Those sites may collect data or solicit personal information from you. PLAYGENES does not control those sites and is not responsible for their content or for their collection, use or disclosure of personal information. With your prior explicit consent, we may use personal information to personalize your experience with our products and services on third-party sites and applications and determine the effectiveness of our advertising campaigns. For any of the uses of the data described above requiring your prior explicit consent, please note that you may withdraw your consent by contacting us.The COMPANY may feature advertisements from third parties, in accordance with our Privacy Policy. We may provide links to third party websites or vendors who may invite you to participate in promotional offers. Any charges or obligations that a user incurs in connection with these third parties are the user’s sole responsibility. We are not represent any content, goods and or services provided by any third party and we are not liable for any claim relating to any third party content, goods and or services. The linked sites are not under the COMPANY control and may collect data or solicit personal information from you. The COMPANY clarifies that we do not endorse or guarantee the products or services advertised by third parties within our games. We are not responsible for any issues arising from interactions with third-party advertising, including but not limited to, the quality of goods or services, or any damages incurred by the user. Some third-party advertising companies may collect and use information under their own privacy policies. When doing so, they may combine and use the information collected in the context of delivering an ad to you via our Services with other information they have independently collected over time and across different websites. We may share aggregated, anonymized or de-identified information, which cannot reasonably be used to identify you, including our partners, affiliates, subsidiaries, research institutions or with third-party organizations that help us provide the Service to you (collectively, “Service Providers” or “Partners”). Our Service Providers (including amongst others, PLAYGENES’s analytics and advertising partners, i.e. Applovin or Google) will be given access to your Personal Data as is reasonably and appropriately necessary to provide the Service under reasonable confidentiality and data protection terms. The parties we share your Personal Data with, ensures that European data privacy requirements are met. We also enter into standard contractual agreements (i.e. Data Processing Agreements, Data Sharing Agreements) and other contractual safeguards in order to protect your privacy and ensure that all transfers of your Personal Data are safe and compliant with applicable laws. Even though we take all necessary measures to ensure partners’ compliance, the Service includes features from our partners, such as social media interaction tools and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices. The same principle applies for transfers to third parties. When we share your personal information with our partners, third-party companies and service providers, your personal information may be transferred and / or accessed from countries outside the European Economic Area. In such cases, we will enter into standard contractual clauses such as those adopted by the European Commission or we will rely on alternative legal bases such as the Privacy Shield, where applicable, or binding corporate rules where our partners or service providers have adopted such internal policies approved by European data protection authorities. We share personal information with companies providing services on our behalf, such as web hosting, e-mail services, marketing and other promotional activities, fulfillment of customer orders, data analysis, customer support, customer inquiries and satisfaction surveys, and other services help sell our products and services. These companies are required to protect your information and can be identified wherever we are. We have taken steps to ensure that your data is updated and processed safely. We may share personal information with all companies associated with PLAYGENES. In the event of a merger, reorganization, acquisition, joint venture, assignment, divestment, transfer or sale or disposal of all or part of our business, even in the event of bankruptcy or similar procedures, we may transfer any and all personal information to the relevant third party. You on your part have every right to withdraw your consent at any time during the above process.
COMPANY has a number of corporate affiliates. Each of these affiliates collects, processes and determines how your personal information is processed as a data controller to provide you with the products and services you request. We provide some personal information to strategic partners working with us to provide our products and services or to help us promote our customers. Personal information will only be shared with us and with these companies to provide or improve our products, services, and advertising. We will not share with third parties for their own marketing purposes without your prior explicit consent. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not carry any banking or payment methods and we use third parties for that service. Before any purchase from our website we advise you to visit the following link https://xsolla.com/privacypolicy in order to read the T&C that apply during and after your payments In order to be able to enter into a transaction for the purchase of a Virtual Item or Service, you have to obtain a credit or debit card which needs to be accepted by us and you should be authorized to use that credit or debit card. To do so we will request you your payment card’s security/CVV code. We will never keep and/or safe your bank account details.
You are not obliged to provide us with your personal and/or banking details; though you may not be able to proceed with any purchase from our Apps. When you choose to proceed with the payment of the Virtual Item(s), you agree that you have read and accept the Terms of Service and Privacy Policy of our website/apps and that all the information that you will provide in relation to the banking details of your account is made with your full consciousness and consent.
‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
‘Sensitive Personal Data’ Personal data which are, by their nature, particularly sensitive in relation to fundamental rights and freedoms merit specific protection as the context of their processing could create significant risks to the fundamental rights and freedoms. Those personal data include personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.
‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or write-off.
‘Data store system’ means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.
‘Controller’ means the natural or legal person, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
‘Processor’ means a natural or legal person, agency or other body which processes personal data on behalf of the controller. Processor has a written agreement with the Controller to perform such operation.
‘Third party’ means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
‘Personal data breach’ means a breach of security leading to the accidental or unlawful write-off, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
‘Main establishment’ means as regards a controller with establishments in more than one Member State, the place of its central administration in the Union, unless the decisions on the purposes and means of the processing of personal data are taken in another establishment of the controller in the Union and the latter establishment has the power to have such decisions implemented, in which case the establishment having taken such decisions is to be considered to be the main establishment.
As regards a processor with establishments in more than one Member State, the place of its central administration in the Union, or, if the processor has no central administration in the Union, the establishment of the processor in the Union where the main processing activities in the context of the activities of an establishment of the processor take place to the extent that the processor is subject to specific obligations under this Regulation.
‘Representative’ means a natural or legal person established in the Union who, designated by the controller or processor in writing pursuant to Article 27, represents the controller or processor with regard to their respective obligations under this Regulation.
‘Personal Data Protection Legislation’ all applicable laws, rules, regulations, instructions and governmental requirements concerning in any way privacy, confidentiality, security, integrity and protection of Personal Data; (c) applicable laws governing the communication between the parties, applicable laws on data breach notification, applicable laws imposing minimum security requirements, applicable laws requiring safe Case files containing personal data and applicable laws governing the cross-border transfer of personal data.
‘Company or Organization’ refers to the company “Associated Agencies Ltd” as well as all the premises it owns or manages, and all wholly-owned subsidiaries directly or indirectly controlled by it; but excludes joint venture companies.
‘Records’ means all documents and other data (including Personal Data) that are created, received, used or distributed by “Associated Agencies Ltd” in the course of its business, regardless of medium and includes without limitation hard copy, soft copy, Excel or PowerPoint files, emails (inbox, outbox, drafts, folders and trash files), cloud storage, instant messages, intranet and other media.
‘Pseudonymization’ The processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
‘Anonymization’ irreversibly de-identifying personal data such that the person cannot be identified by using reasonable time, cost, and technology either by the controller or by any other person to identify that individual. The personal data processing principles do not apply to anonymized data as it is no longer personal data.
‘Encryption’ is the process of encoding a message or information in such a way that only authorized parties can access it and those who are not authorized cannot. Encryption does not itself prevent interference, but denies the intelligible content to a would-be interceptor.
‘Supervisory Authority’ an independent public authority which is established by a Member State pursuant to Article 51 of the EU GDPR.
‘Lead supervisory authority’ The supervisory authority with the primary responsibility for dealing with a cross-border data processing activity, for example when a data subject makes a complaint about the processing of his or her personal data; it is responsible, among others, for receiving the data breach notifications, to be notified on risky processing activity and will have full authority as regards to its duties to ensure compliance with the provisions of the EU GDPR.
‘Local supervisory authority’ will still maintain in its own territory, and will monitor any local data processing that affects data subjects or that is carried out by an EU or non-EU controller or processor when their processing targets data subjects residing on its territory. Their tasks and powers includes conducting investigations and applying administrative measures and fines, promoting public awareness of the risks, rules, security, and rights in relation to the processing of personal data, as well as obtaining access to any premises of the controller and the processor, including any data processing equipment and means.
This Policy can be updated by PLAYGENES at any time. If you do not agree to certain meaningful changes, you may not be able to play our games.