Updated Date: 11th of July, 2022
Welcome to P.D. Playgenes International Limited (“PLAYGENES” or “company” or “we” or “us” or “ours”), an innovative software program that uses complex proprietary artificial intelligence technology (neutral networks and computer vision algorithms) to create digital gaming experience. Through our services you can enjoy Match Café, Solitaire Royal Mansion, Zombies vs Balls, Tesla Jump, Golden Farm, Diamond Quest and Diamonds Time: Match 3 Game.
We may source, use and otherwise process your personal data in different ways. In all cases we are committed to protecting your personal data.
Sources of personal data
We may obtain your personal data from the following sources:
Personal Data you provide us may include:
Information we automatically collect through Data Sources/Device when you access or use the Apps:
Data we collect from our partners:
We may use your personal data to make the Service work:
We may use your personal data to make the Service more suitable for our users:
We may use your personal data to show personalized advertisements:
We keep your personal data for as long as necessary to ensure security of visitors to our premises and as soon as it is no longer necessary, we delete it.
You are entitled to request that your personal data is amended, corrected or deleted from our systems by writing us at email@example.com or via or online support form at https://playgenes.com/. You can also lim it, restrict or object to the processing of your data.
By creating a profile in the Apps, you explicitly consent that:
PERSONAL DATA YOU PROVIDE TO US THROUGH THE ACCOUNT CREATION PROCESS INCLUDES PERSONAL DATA YOU ENTER INTO THE APPS AND/OR WEBSITE, SUCH AS YOUR ACCOUNT DATA (E.G. YOUR NAME, EMAIL ADDRESS, PHOTOS, ETC.)
WE WILL NOT TRANSMIT ANY OF YOUR PERSONAL DATA TO THIRD PARTIES, UNLESS WE HAVE ASKED FOR YOUR EXPLICIT CONSENT.
Modification, Correction and Erasure:
You are able to modify, correct, erase and update your Personal Data in the Service account settings or, if that is impossible, by writing us at firstname.lastname@example.org.
Access & Data Portability:
You have the right to access and update your Personal Data you leave when using the Services and ask us about what kind of Personal Data we have about you (including in a structured and portable form). You can do this by using the apps’ settings or by writing us at email@example.com.
EU and Swiss residents:
Individuals residing in the countries of the European Union have certain statutory rights in relation to their personal data introduced by the General Data Protection Regulation (the “GDPR”). Subject to any exemptions provided by law, you may have the right to request access to Personal data (including in a structures and portable form), as well as to seek to update, delete or correct Personal Data. You can do this by using the apps’ settings and writing us at firstname.lastname@example.org.
Rectification of Personal Data and Restriction of Processing:
You are responsible for ensuring the accuracy of your Personal Data that you submit to PLAYGENES. If you believe that your personal data is inaccurate, you have the right to contact us and ask us to correct such Personal Data. You shall also have the right to object to the processing of your Personal Data, if you contest the accuracy of the Personal Data we keep, provided that a reasonable time is needed in order to verify its accuracy.
Erasure of your Personal Data:
You have the right to have your personal data erased for any reason and at any time by contacting us at email@example.com.
Right to object processing of
your Personal Data:
You can object to the processing of your personal data by simply write us at firstname.lastname@example.org. You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications. You can also opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest-based ads" (Android). For personalized in-game offers opt-out, you can use the options provided in the game settings.
We commit to promptly notify you and your data protection authority within the timeframe specified in applicable law (72 hours) about any personal data breaches.
Data Protection Authorities:
Subject to GDPR, you also have the right to (i) restrict our use of Personal Data and (ii) lodge a complaint with your local data protection authority about any of our activities that you deem are not compliant with GDPR.
BE AWARE THAT:
(i) by exercising any of your above-mentioned rights, you may affect your possibility to use the Services;
(ii) in case of a vague access, erasure, objection request or any other request in exercise of the mentioned rights we may engage the individual in a dialogue so as to better understand the motivation for the request and to locate responsive information. In case this is impossible, we reserve the right to refuse granting your request;
(iii) following the provisions of GDPR we might also require you to prove your identity (i.e. by requesting an ID or other proof) in order for you to invoke the mentioned rights. This is made to ensure that no right of third parties are violated by your request, and the mentioned rights are exercised by an actual Personal Data subject or an authorized person;
(iv) we will grant any request you might have within 30 days after receiving it. However, if PLAYGENES cannot identify you, you may be requested to provide additional information necessary to confirm your identity as described above; and
(v) we do not delete server back-ups that may include your deleted account Data but we can ensure that we do not use the data within the backup for any other purpose. In case of server breakdown and restoring from back-up your deleted account Data, we will delete your data.
We will not rent or sell your Personal Data to third parties outside PLAYGENES without your consent, except as Parties with whom we may share your information in accordance with this Policy.
Parties with whom we may share your aggregated Personal Data:
We may share aggregated, anonymized or de-identified information, which cannot reasonably be used to identify you, including our partners, affiliates, subsidiaries, research institutions or with third-party organizations that help us provide the Service to you (collectively, “Service Providers” or “Partners”). Our Service Providers (including amongst others, PLAYGENES’s analytics and advertising partners, i.e. Applovin or Google) will be given access to your Personal Data as is reasonably and appropriately necessary to provide the Service under reasonable confidentiality and data protection terms.
The parties we share your Personal Data with, ensures that European data privacy requirements are met. We also enter into standard contractual agreements (i.e. Data Processing Agreements, Data Sharing Agreements) and other contractual safeguards in order to protect your privacy and ensure that all transfers of your Personal Data are safe and compliant with applicable laws.
Even though we take all necessary measures to ensure partners’ compliance, the Service includes features from our partners, such as social media interaction tools and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices. The same principle applies for transfers to third parties.
Special Circumstances, Responding to Legal Requirements and Preventing Harm:
Information shared by You:
Any information (including Personal data, chats, messages, photos) you share in any online community area or online discussion is by design open to the public and is not private. You should think carefully before posting any personal data in any public forum. What you post can be seen, disclosed to, or collected by third parties (i.e. other players or users) and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. If you mistakenly post personal data in our community areas and want it to be removed, you can send us an email requesting for such removal. In some cases, we may not be able to remove your personal data, e.g. for technical reasons.
We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data. You should be aware that we may retain certain Personal Data and other information after your account has been terminated in an aggregated, anonymized form. We reserve the right to use your information in any aggregated data collection after you have terminated your account, however, we will ensure that the use of such information will not identify you personally. We will also retain your personal data as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
We take all reasonable and appropriate measures to protect all collected Personal Data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the nature of the Personal Data we process. Among others, we utilize the following information security measures to protect your Personal Data:
- Pseudonimization and tokenization of certain categories of your Personal Data;
- Encryption of your Personal Data in transit and in rest;
- Systematic vulnerability scanning and penetration testing;
- Protection of data integrity;
- Organizational and legal measures. For example, our employees and/or partners and/or service providers have different levels of access to your Personal Data and only those in charge of data management get access to your Personal Data and only for limited purposes required for the operation of the Apps.
- Conducting periodical data protection impact assessments in order to ensure that the Apps fully adhere to the principles of ‘privacy by design’, ‘privacy by default’ and others. We also commit to undertake privacy audit in case of Company’s merger or takeover.
We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from, or about a child under the age of 13, please contact us.
P.D. Playgenes International Limited
1, Anastasiou Sioukri, THEMIS COURT, Floor: 4, Flat: 402, Limassol 3105, Cyprus
PO BOX 70604, 3800 postal code, Polignostou 3AB, Limassol, Cyprus
Tel. No.: +35725010563
In order to be able to enter into a transaction for the purchase of a Virtual Item, you have to obtain a credit or debit card which needs to be accepted by us and you should be authorized to use that credit or debit card. To do so we will request you your payment card’s security/CVV code. We will never keep and/or safe your bank account details.